Delivery

Once we have received your order, it can take 8 – 12 working days to ship your product. We will keep you updated as much as possible. If there are any problems, don’t hesitate to contact our Customer Service team!

All international orders are subject to change, regardless of the size and weight of your package, please contact us for more information.

 

Tracking Order

As soon as we are ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated.

 

Returns

We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 5 business days to choose from the following options below:

  • Exchange the same item for a different color or size (as long as it is the same price or lower).

  • Send back the item and request a full refund.

All we ask is that items are returned clean, unworn, and have all their tags on. Otherwise, we cannot guarantee a full refund or exchange.

Returning online purchases

  1. Contact us for further information at hi@petras.shop.

  2. You’ll receive the exact address where you need to send back your purchase.

  3. Once we have received your purchase, we’ll issue the refund.

  4. Refund usually takes 2-3 business days.